Zenjiva Privacy Policy

Effective Date: November 11, 2024

Zenjiva (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and opt-in to receive SMS messages.

1. Definitions

"SMS" refers to Short Message Service, which enables the delivery of text messages to mobile devices.
"Personal Information" refers to any information that can identify you, including but not limited to your name, phone number, and other contact details.
"Opt-In" refers to your voluntary decision to sign up for receiving SMS messages from Zenjiva.

2. Information We Collect

We may collect personal information directly from you and automatically as you interact with our website and services. This includes:

• Personal Information: Your name, email address, phone number, business name, billing information, and any details provided during registration or when contacting us.
• Usage Data: Data on how you interact with our website and services, such as IP addresses, browser type, pages visited, and time spent on the site.
• SMS Information: Your mobile number, name (if provided during SMS sign-up), and any additional information provided during SMS interactions.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process transactions and manage subscriptions.
• Improve and personalize your experience.
• Communicate with you for customer support and updates.
• Send SMS messages for marketing, updates, promotions, and content related to our products/services.
• Maintain compliance with A2P messaging regulations and applicable laws.

4. A2P Messaging Compliance

Zenjiva complies with Application-to-Person (“A2P”) messaging regulations to protect user privacy and promote responsible messaging practices. By using our services, you agree to:

• Obtain appropriate consent from recipients before sending any messages.
• Provide recipients with a clear method to opt-out from further messaging.
• Only send messages that comply with applicable legal and regulatory standards.

5. Opt-In and Consent

By providing your mobile number and opting in to receive SMS messages, you are giving explicit consent to receive such messages. You may withdraw your consent at any time by following the opt-out instructions provided in each SMS message or by contacting us directly at [email protected].

6. Message Frequency

The frequency of SMS messages will depend on your engagement with Zenjiva and the specific service you opted into. We aim to send no more than 20 messages per month unless you agree to receive additional messages.

7. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors that assist us in operating and maintaining our services (e.g., payment processing, analytics, SMS delivery).
• Legal Obligations: If required by law or to protect the rights, property, or safety of Zenjiva, our users, or others.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet is 100% secure.

9. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information: You may request access, correction, or deletion of your information by contacting us.
• Opt-out of marketing communications: Reply "STOP" to any SMS message or contact us to cancel SMS messages.
• Request limitations on the processing of your data: You may request restrictions on our use of your data in certain situations.

10. Data Retention

We retain personal information as long as necessary to provide our services, comply with legal obligations, and enforce our policies. Once data is no longer needed, we take steps to delete or anonymize it.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can control the use of cookies through your browser settings, though some features may not function properly without cookies.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this document. Your continued use of our services signifies acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our SMS messaging service, please contact us at:

• Email: [email protected]
• Address: 2414 Villa Vera, Arlington, Texas
• Phone: (817) 670-8762