Privacy Policy

Identity and scope

{{LEGAL_ENTITY_NAME}}, doing business as Zenjiva (“Zenjiva,” “we,” “us,” or “our”), handles personal information through this website and when you contact us about our services or request a Free Zenjiva Growth Plan.

This notice applies to our own website and business inquiries. It does not replace a client's privacy notice for information that the client collects through its own business. When we process information on a client's behalf, the applicable service agreement and the client's instructions govern that relationship, subject to applicable law.

Privacy contact: {{PRIVACY_EMAIL}}
Mailing address: {{LEGAL_MAILING_ADDRESS}}

Information you choose to share with us

When you submit a Growth Plan request or contact us, we may receive your name, email address, business name, service description, service area, selected priority, and the other information you choose to provide. Optional information can include a website address, phone number, plan preference, and additional context about your business.

If you correspond with us, we also receive the content of that correspondence and related contact details. Please do not send account passwords, payment-card information, sensitive personal information, or personal information about your customers through the introductory inquiry form.

Fields marked Required are needed to submit the form as designed. You can leave optional fields blank. If you do not provide a way to respond or enough information about the request, we may be unable to address it meaningfully.

Website and technical information

Our website and its service providers may process technical information needed to deliver pages, maintain security, diagnose problems, and handle a form submission. This can include an IP address, browser and device information, requested pages, referring information, and the date and time of a request.

Cookies or similar technologies may support essential website or form functions. The technologies actually used, their purposes, and any required choices are described in the following disclosure:

Browser settings can affect how cookies and similar technologies work. Blocking essential functions may affect the website or a form. Where an optional technology requires consent or a particular opt-out mechanism, the relevant choice must be provided before that technology is used as required by applicable law.

Why we use the information

We use information relevant to the request to:

• Receive, review, and respond to business inquiries.
• Understand the services, service area, priorities, and current setup you describe.
• Prepare introductory recommendations or discuss a potential service scope.
• Arrange and maintain communications about your request or an agreed service.
• Operate, maintain, troubleshoot, and protect the website and related systems.
• Maintain appropriate business records and address legal obligations, disputes, or misuse.

Requesting a Free Growth Plan does not purchase a service or enroll you in a marketing text-message program. Any separate marketing activity must use an appropriate, separately reviewed basis and the required notices and choices. We do not treat an optional phone number on this form as consent to automated marketing calls or texts.

When information is shared

Information may be processed by service providers that support the functions described in this notice, such as website hosting, form handling, customer relationship management, business communications, security, and technical support. The relevant providers and processing locations must match the services actually used:

We may disclose information when reasonably necessary to comply with applicable law or a valid legal process, protect rights or safety, investigate misuse, or establish or defend a legal claim. Information may also be involved in a business transaction, such as a merger or transfer of relevant assets, subject to applicable legal requirements and appropriate handling of the information.

We may share information when you direct us to do so or give an appropriate authorization. The following statement addresses sale, sharing for targeted advertising, and related choices under applicable privacy laws:

How long information is kept

Retention should be connected to the purpose for which information is used. Relevant considerations include whether an inquiry is active, whether a service relationship follows, the records needed to support business operations, applicable legal obligations, and the resolution of a dispute or security issue.

The retention rules for this website's information are:

When information is no longer needed for the applicable purpose or retention requirement, it is deleted or de-identified under the approved retention process. Copies in backups or service-provider systems may be handled on a different schedule, which must be considered in that process.

Protecting information

We use reasonable administrative, technical, and organizational measures appropriate to the information and the services involved. No website, communications channel, or storage system can be guaranteed completely secure.

Do not send credentials or sensitive customer records through the public form. If information needs to be exchanged for an agreed service, use the authorized process established for that work.

Questions, corrections, and privacy requests

You can contact {{PRIVACY_EMAIL}} to ask about information you have provided, request a correction, or raise a privacy concern. Please describe the request and provide a way for us to respond. Do not include unnecessary sensitive information.

Depending on where you live, the information involved, and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to opt out of certain processing such as targeted advertising, sale, or qualifying profiling. These rights can have exceptions and verification requirements.

We may request information reasonably needed to verify your identity or an authorized agent's authority. We will address applicable requests within the period required by the relevant law and explain a denial when required. Where an appeal right applies, you can contact {{PRIVACY_EMAIL}} with “Privacy appeal” in the subject line and explain the decision you want reviewed. We will provide the applicable response and further complaint information as required.

You can ask us to stop optional business follow-up. That request does not necessarily prevent communications needed to respond to an active request, administer an agreed service, or meet a legal obligation. We do not discriminate against a person for exercising a privacy right that applies to them.

Jurisdiction-specific notices and supported opt-out preference signals:

Additional information

Other websites.

This website may link to websites operated by others. Their information practices are governed by their own notices. A link does not make Zenjiva responsible for their content or practices.

Children.

This website is directed to business representatives and is not intended for children under 13. We do not knowingly seek personal information from children under 13 through this website. If you believe a child has provided information, contact the privacy address so the situation can be reviewed and addressed as appropriate.

Processing locations.

Information may be processed where the approved service providers operate. The relevant locations and any required international-transfer information are included in the service-provider disclosure above. This notice does not claim that all information remains in one country.

Changes to this notice

We may update this notice when the website, services, information practices, or applicable requirements change. The effective date identifies the current version. Where a change requires additional notice or consent, we will provide it as required before relying on the new practice.

Contact Zenjiva about privacy

Email: {{PRIVACY_EMAIL}}
Mailing address: {{LEGAL_MAILING_ADDRESS}}